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City Council

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1. When is City Hall open?

City Hall is open Monday through Friday, 7:30AM - 5:00PM. We can also be reached at 623-932-3910.

2. When are Council Meetings Held?

Council meetings are held the second and fourth Monday of each month at 6:00 PM in the Justice Center in Goodyear, located at 185 N. 145th Avenue (southeast corner of 145th Avenue and Van Buren Street), unless otherwise specified.

3. Are all Council Meetings open to the public?

Yes, except when the Council recesses for Executive Sessions.

4. How may I participate in a Council Meeting?

Citizen participation is invited and encouraged by the City Council. The general public is welcomed at all Council meetings, and any person may speak on matters on the agenda, or any other appropriate subjects. However, in order to assure fair consideration of each item and of all the viewpoints to be presented, certain general rules regarding the appropriate time to speak and length of time spoken must be followed.

5. Where do I go to view Agendas and Action Items?

The agenda is posted on the City’s website and outside City Hall for public viewing on the Friday preceding the Council meeting, in compliance with the Arizona Open Meeting Law Act. Every Tuesday morning following the Monday Council Meeting, there is a summary of Council Actions from the most recent Council meeting.
More...

6. May I speak at a Council Meeting?

Any person may speak on matters on the agenda or any other appropriate subjects. A speaker must fill out an online speaker card prior to the meeting.

At each point in the meeting when it is appropriate for citizens to speak, the Mayor will so indicate. Each citizen wishing to speak should approach the microphone, and may begin when recognized by the Mayor. Before you begin to speak, identify yourself by clearly stating your name and address. When addressing the Council, please limit your comments to 3 minutes. The Council is not permitted to respond to comments during this time. Speaker Card

7. Where do I go to vote in Goodyear?

Contact the City Clerk at Send email, 623-932-3910, or the office of the Maricopa County Elections at 602-506-1511.

8. How do I register to vote in Goodyear?

You may pick up a voter registration form at City Hall, 190 N. Litchfield Road, or visit the Maricopa County Elections website.

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Code Violations

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1. Abandoned Shopping Carts (Private Company)

Arizona Cart Retrieval (ACR) Company works with most major stores. If you find a cart in your area, please call 1-800-THE-CART (1-800-843-2278) Leave a detailed message with the exact location of the cart (including MAJOR cross streets)and the name of the store the cart belongs to. Please allow 2-4 days for retrieval.

Not all stores have chosen to have their carts obtained by ACR. If you find a cart from one of the stores below, please contact the store to have their cart retrieved.

Anna's Linens 623-536-9755
Best Buy 623-536-1183
Ross 623-535-7242
JoAnn Fabrics 623-536-7706
Toys-R-Us 623-935-5902
Home Depot 623-925-2896
Michael's 623-536-3158
99 Cent 623-882-3399
Target 623-935-3510
Lowe's 623-935-9157 More...

2. Abandoned Vehicle (Police)

To report an abandoned vehicle parked on a public street or in a public parking lot, please contact Police at 623-932-1220. Report an abandoned vehicle online

3. Animal Droppings (Code Compliance):

Owners are responsible for picking up after their animals immediately when on any public right-of-way. On private property, animal droppings must be picked up a minimum of twice weekly and removed from the premises. Dog and cat droppings must be bagged and tied before placing in trash containers for pick-up by the City.

4. Backwashing of Swimming Pools (Code Compliance):

It is unlawful to backwash swimming pools or allow large amounts of water to flow onto a city street or alley. More Information...

5. Barking Dogs (Police):

It is unlawful to keep a dog within the city limits that habitually barks, howls or otherwise disturbs the peace and quiet of a neighborhood. If you are having a problem with such a dog in your neighborhood, it is suggested that you first try to talk peacefully with the owner of a chronic barking dog and explain your concerns. If the person is unresponsive, you can fill out an Action Request Form to report any possible code violations. To obtain a Barking Dog Complaint Packet, please call 623-882-7815.

6. Construction Noise (Police):

Within 500 feet of a residential zone or within a residential zone, construction or repair work cannot begin prior to the following times:

April 15 to October 15
Concrete work – 5 am to 7 pm
Construction – 6 am to 7 pm

October 16 to April 14
Concrete work – 6 am to 7 pm
Construction – 7 am to 7 pm

Weekends and Holidays – 7 am to 7 pm

Permits may be obtained from the Community Development Department for work at other than the approved hours listed.

Please contact the Police department while the situation is occurring at 623-932-1220.

7. Curfew Hours for Minors (Police):

A parent or guardian must accompany children and teens under the age of sixteen after 10 p.m. Teens 16 to 18 years old must be accompanied by a parent or guardian after 12 midnight.

8. Dust or Air Quality (County)

Maricopa County Air Quality Control has jurisdiction over dust and air quality control. They can be reached by phone at 602-506-6010 or visit their website.

More Information...

9. Excessive and Disturbing Noise (Police):

It is unlawful to play, or permit to be played, any music or musical instrument in such a loud or unusual manner as to be offensive or to disturb the peace and quiet or otherwise interfere with the comfortable enjoyment of life or property. To report a noise disturbance, please contact the Goodyear Police Department at 623-932-1220.

10. Fireplaces (County):

Goodyear and other Valley residents are prohibited from using wood-burning fireplaces when Maricopa County environmental officials issue “no burn day” advisories. No-burn days are usually during the winter months when the particulate count in the Valley’s air is at its highest. Residents can hear a daily-recorded advisory, available after 10 a.m., by calling Maricopa County at 602-506-6400. Visit Maricopa County's Website

11. Garage Sales (Code Compliance)

You do not need a permit to have a garage sale, but there are a few items to know about having a garage sale in Goodyear.

Garage sale signs must be on a self supporting stake (wood, metal, etc.) - the sign cannot be taped, nailed, etc. to any pole or traffic device.
The garage sale sign cannot be in any city right of way, such as a median or the area between the curb and sidewalk.
The garage sale sign cannot be taped or written on a box as this is considered trash.
You may have up to four (4) garage sales per year.

12. Graffiti (Sanitation Department)

To report graffiti, please contact the Goodyear Sanitation Department at 623-932-3010. Various entities (county, state, private, etc.) often times are responsible for removing the graffiti located on their property. The Sanitation or Code Compliance Departments will contact the responsible party for the clean up.

If you see graffiti in progress, please contact the Police at 623-932-1220. All cases of graffiti should be reported to the police. This report may be taken over the phone or an officer may be sent to the location.

If you believe you know the identity or have information leading to the arrest of a known graffiti vandal, call the Graffiti Hotline at 602-262-7327. You do not have to give your name or other identification and you could receive a reward of up to $250.
More Information...

13. Grass and Weed Height (Code Compliance):

Grass or weeds may not exceed a height of six inches on residential property. To report a violation, please call 623-882-7815. If a property is vacant or in foreclosure, the situation may take months, or longer, to resolve. Report Online

14. Horses and Farm Animals (Community Development):

Horses and farm animals are allowed to be kept only in residential areas that are specifically zoned to permit such animals. If you have questions regarding the zoning on a particular piece of property, call the Community Development Department at 623-932-3005.

15. Illegal Signs (Code Compliance):

Planning to have a yard sale? Selling a litter of puppies or kittens? Holding an estate sale? If you plan on using signs, please remember that signs may not be posted, staked or placed in the right-of-way. Signs may not be nailed or stapled to utility poles. A-frame signs, commonly referred to as sandwich boards, are not allowed on public or private property.

Garage Sale signs are permitted provided:
1. The sign is on a self supporting stake (wood, metal, etc.) - the sign cannot be taped, nailed, etc. to any pole, traffic device, tree, etc.
2. The sign cannot be in any city right-of-way, such as a median or the area between the curb and sidewalk.
3. The sign cannot be taped or written on the side of a box, as this is considered trash.
4. Only four (4) garage sales per year are allowed to be held at a residence.

Illegal signs not only create an eyesore in a neighborhood or on a public street but, more importantly, could also create dangerous conditions if they fall into the street or block the view or path of motorists or pedestrians.

16. Infestation of Mosquitoes or Flies (County):

The Maricopa County Environmental Services Department is responsible for responding to complaints regarding mosquitoes or flies. The department’s 24-hour hotline for complaints is 602-506-6616. Or, you may visit "Fight the Bite" website.

To report a green pool, please call the Maricopa County Vector Control Division at 602-506-0700. Report a Green Pool Online

17. Loose animals (County)

Loose animals within Goodyear are handled by Maricopa County Animal Control at 602-506-7387. If the animal is presenting an imminent life-threatening situation, please call 911 immediately.

18. Parking of Vehicles (Code Compliance):

It is unlawful to park a vehicle on gravel, dirt or grass on a residential property. Parking spaces must be paved with concrete, asphalt or masonry. Vehicles must be parked on an improved driveway and in no case will parking be allowed on both sides of the house. Report Online

19. Property Maintenance (Code Compliance):

The city cannot force any person owning, leasing or otherwise having control of property to landscape their property. However, any person owning or occupying any building or property is required to remove all trash, weeds, refuse or accumulation of filth or debris from the property. More Information...

20. Recreational Vehicles (Code Compliance):

Recreational vehicles, boats, utility trailers, unmounted campers, or work trailers must be parked in a carport, or garage, or in an adequately screened rear yard except for loading and unloading. Loading and unloading may take no more than 48 hours. Unattached trailers or recreation vehicles may not be left parked in the street for more than 48 hours. More Information...

21. Residential Rental Property Ordinance (Code Compliance):

Realizing that apartments and other rental properties have a major impact on the appearance and integrity of neighborhoods, the City Council approved a Goodyear Residential Rental Property Ordinance that falls in line with the State adopted law.

The Ordinance, which establishes minimum health and safety standards for rental properties, applies to both the interior and exterior of a dwelling. This applies to any apartment, single-family home, or mobile home that is rented or leased for a fee. Report a Violation

22. Stagnant Pool (County)

The Maricopa County Environmental Services Department has jurisdiction over situations involving green pools. More Information...

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Employment

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1. How do I apply for employment?

The City of Goodyear accepts on-line applications for open positions only. Open positions are posted on the Job Opportunities Webpage and in the lobby of City Hall at 190 North Litchfield Road. An application must be submitted for each available position for which you wish to apply. A resume may not be submitted in lieu of a City application. The City of Goodyear is an Equal Opportunity Employer and all applicants are considered strictly on the basis of their qualifications for the position. Any applicant that requires additional assistance during the recruitment process should contact the Human Resources Department (623-882-7765 or 623-882-7762) for accommodations. Applications must be received by 5:00 p.m. on the closing date of the recruitment.

2. How do I attach a resume, cover letter, or additional information to my application?

You may attach one document to the application. It must be in Word (wpd) or Adobe (pdf) format and must be no larger than 1MB. You may also cut and paste, or type text into the ‘Resume’ field of the application.

3. How much employment history should I include in my application?

List your complete employment history for the past TEN years starting with your most recent employer. List all positions held, including military experience, part-time, summer, and/or volunteer work; do not omit any employers. Explain any gaps in employment. You must include job related duties on your application even if you have included a resume.

4. How can I be notified when a position I am interested in becomes available?

From the Job Opportunities Webpage , click on the ‘Request job notifications by category’ link. Place a check in the box next to each job category for which you would like to receive email notifications and fill out the required information in the 'Job Interest Card' section, then click the 'Submit Request' button. For the next 12 months after you submit this form, you will receive an email notification each time a position opens with the City Of Goodyear whose category matches one of the categories you've chosen. We'll also send you a reminder email in 11 months as a reminder to fill out a new card to be notified for another year. To change the results, deselect and reselect the categories by using the Clear All Categories/Select All Categories links or by clicking on the check boxes.

5. How can I edit or delete information on my on-line job application?

From the Job Opportunities Webpage, click on the position you have already applied for if the position is still open. You will be asked to log in, select the position in which you would like to edit, then you can edit any section of the application you like, including your resume.

Once the application is submitted however, you will not be able to change the application that has been submitted. If you would like to include the changes to your submitted application for that position you will need to re-submit the updated application. If the position is already closed and you would like to make changes or edits, please contact Human Resources (623-882-7765 or 623-882-7762) and they can assist you.

6. What is the selection process?

The selection process and timelines may vary by recruitment. Generally, once the position closes, the applications are forwarded to the hiring department for evaluation. Only applicants that meet the minimum qualifications will advance to the next step. Other areas of screening may include: preferred qualifications and examinations. Selected candidates will be invited to participate in an oral panel interview. All candidates participating in the interview process will be notified of the outcome. All offers of employment are conditional upon an applicant’s successful completion of a background investigation and pre-employment controlled substance drug and alcohol test.

7. What do I do if I experience technical difficulties?

Please allow yourself plenty of time to apply online in case of technical difficulties with the system. Do not wait until the last day so our staff can help you with any problems you may encounter. Should you encounter difficulties, please contact 623-882-7765 or 623-882-7762 for assistance. You may also come down to City Hall and use the computer in the front lobby.

8. How do I check the status of my application?

Go to www.governmentjobs.com and click on the “Career Seekers” tab. Enter your username and password. Click on “Application Status” and you will see the list of positions you have applied for and the status of each application.

9. How will I be notified if I am not selected for an interview?

You will receive an e-mail notice or a letter at the end of the process.

10. Is there an application deadline?

The closing date is listed on the Job Opportunities Webpage. Applications must be received by 5:00 p.m. on the closing date listed on the job announcement. Once the position closes, it will be removed from the website and applications will not be accepted. Some job opportunities list “Continuous” under the closing date. These opportunities remain open until filled.

11. How do I get to City Hall?

To access a map to City Hall, click on the following link: Map to City Hall

12. What if I don’t have a computer?

You may come down to City Hall and use the computer in the front lobby, visit your local library, or any other location with public access computers.

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Engineering

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1. How long does it take to process a traffic control application?

Applications are processed within 3 business days. Applications submitted after 2:00 PM will be processed the fourth business day.

2. How do I obtain a flushing and disinfection meter?

Contact your asigned area contruction inspector for the appropriate forms and further instructions.

3. Does the City require Polywrap?

Yes, per City of Goodyear 5.1.4F3 all DIP lines larger than 12 inches in diameter shall be Polyethylene wrapped as of November 2007.

4. On what days will the City take BT's on a new water main?

At his time, an independent private lab hired by the developer/owner will sample and test per MAG 611.15(B) and the CoG waterline flushing and disinfection procedures. The construction inspector shall be present at the time of the site sampling.

5. When are construction inspectors available for site inspections?

Field inspections are performed between the hours of 6:30 AM and 2:00 PM, Monday through Friday. No inspections are available on weekends or City observed holidays.

6. Whom do I call to make an appointment for a construction inspection?

When an Engineering Permit is issued, an area construction inspector will be assigned as a point of contact. During the onsite pre-construction meeting, a project inspector will be assigned. The contractor shall contact the project inspector or the area inspector to schedule an appointment.

7. When does the Temporary Backflow Preventor need to be certified?

Each time that it is installed, reinstalled or reworked.

8. What is the typical length of a water meter?

A typical length of the water meter is not provided by the Public Works Department. Please provide enough piping to allow for your final water pipe connection and for adjustments.

9. Does the City require two pressure tests on the sewer lines?

Yes. The first test takes place after the contractor has pre-tested the lines, and the second will take place after dry utilities has finished trenching. This is to ensure that the dry utility installation did not damage work already completed.

10. When do we need tack coat?

321.4 APPLICATION OF TACK COAT: A tack coat shall be applied to all existing and to each new course of asphalt concrete prior to the placing of a succeeding lift of asphalt concrete. The tack coat may be deleted when a succeeding layer of asphalt concrete is being applied over a freshly laid course that has been subjected to very little traffic, when approved by the Engineer.

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Fire Department

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1. My insurance company needs to know the distance from my house to the closest fire station. How do I get this information?

This information can be obtained by visiting our "Station Locations" page. This will provide you with address locations and map links. By using a search engine such as Yahoo maps or Mapquest, you will be able to provide your insurance company with the distance information.

2. What is the ISO rating for my home?

If you live within 5 miles of a fire station, your ISO rating is 4. For homes outside the 5 mile radius the ISO rating is 9.

3. What is the distance from my house to the nearest fire hydrant?

The City of Goodyear requires developers to install fire hydrants every 400 feet for a developed community, therefore your house will be within 400 feet of a hydrant.

4. What is the phone number to the fire station closest to my house?

Phone numbers to the fire stations are restricted. Please contact our Administrative Office at 623-932-2300 for assistance.

5. My smoke detector is beeping. What does that mean?

A smoke detector will beep or “chirp” once every minute or so when the batteries are low. Although your smoke detector may be wired into your home’s electrical system, it may still have a battery back-up in case of a power failure. Your smoke detector should be checked monthly and your batteries changed yearly. If your house is new, your smoke detectors may be hard wired. If this is the case, once one device goes off, they all may go off.

If your detector(s) is chirping, you should try replacing the batteries. If it continues to chirp, try vacuuming each device as dirt will also set them off.

Your smoke alarm should last about 8 - 10 years, after which time they should be replaced. Like most electrical devices, smoke alarms wear out. Smoke alarms are easy to take care of - simply replace batteries at least once a year and keep them clean by vacuuming over and around your smoke alarm regularly.

For assistance with your detectors, you may call a licensed handyman or electrician. If you reside in PebbleCreek and you need assistance, you may call Kare Bears at 623-935-6798.

6. I locked my keys in the car. Can I have the Fire Department come and unlock my vehicle?

If there is a child locked in the vehicle, you will need to call 911 to have a unit dispatched. However, for a non-emergency, you will need to call a local tow company or a locksmith for assistance.

7. How do I schedule a fire inspection?

To schedule an inspection, please call 623-882-7313. Leave your contact information and an inspector will call you back to schedule the inspection.

8. How do I get my fire protection plans reviewed?

The Fire Department does not review general plans. All plans must be submitted to the Building Safety Department, located at 195 N. 145th Ave., Goodyear, AZ 85338. We will however, assist with Fire Suppression items. Please call 623-882-7329 for a Fire Plans Examiner.

9. How do I get rid of bees swarming in my yard?

Citizens should call a bee keeper in a non-emergency bee situation. For bee removal, look in the Yellow Pages under “Bee Removal Services.”

If bees are attacking, the citizen should call 911 and the Fire Department will be dispatched.

10. How do I obtain an application for a Knox Box?

Please visit Fire Administration at 175 N. 145th Avenue in Goodyear to obtain a signed Knox Box application.

11. Who can replace the keys to the Knox Box?

You will need to make an appointment with Fire Prevention staff to come out and put any keys in the Knox Box. You can do this by calling Fire Administration at 623-932-2300.

12. Where do I get fire safety signs made?

Any sign store can provide you with the proper fire related signage. Please check the Yellow Pages.

13. Will you help me install my car seat?

Fire department staff has received special training to become Certified Car Safety Seat Technicians. The technicians will be happy to inspect and teach Goodyear residents about their child's safety seat. If you are a Goodyear resident and you would like to schedule an appointment, please call the Car Seat Hotline at (623) 882-SEAT (7328), leave your name and phone number, and a Car Seat Technician will contact you for an appointment.

14. How do I sign up for CPR class?

The Goodyear Fire Department does not conduct individual CPR classes. For more information on where to receive individual CPR classes, please contact The American Red Cross or check your local newspaper. For more information, you may also contact the American Heart Association. More...

15. How do I get a copy of a fire or EMS report?

Reports for Emergency Medical Services (EMS) and fire incidents can be requested in person, in writing or by downloading an Incident Request Form and mailing it to PO Box 5100, Goodyear, AZ 85338. There is a $3 fee for each report. Please call Administrative Services at 623-932-2300 or send email to make sure the report is available.

16. How do I obtain an Environmental Report?

A written request must be submitting by completing the Permit/Service Application form. The cost is $50.00, and the time frame for the report is 7-10 business days.

17. What are the requirements to becoming a Goodyear Firefighter?

You must be at least 18 years old, a high school graduate, and Arizona State Certified Emergency Medical Technician (EMT) or Paramedic or Nationally Registered Paramedic.

18. How do I apply to be a Goodyear Firefighter?

Goodyear Fire Department is not currently recruiting. However, by completing a job interest card on-line, you will be notified electronically when a recruitment begins.

The Goodyear Fire Department participates in the metro Phoenix Candidate Physical Ability Test (CPAT) Consortium. If you are interested in being a firefighter, attend a candidate orientation class. Orientation class topics include physical job requirements, physical training tips, basic written test taking techniques, and oral board interview tips. Get more information on the classes, times, locations and to register.

19. How do I schedule a ride-along with a fire company?

To participate in a ride-along, you must be at least 18 years of age and pass a background check. You may ride with a fire company between 10:00 a.m. and 7:00 p.m. and can only participate once per year. Arrangements for ride-alongs must be made at least 30 days prior to your requested ride-along date(s). The date of your ride-along will be confirmed by a fire captain, after passing the background check.

A waiver must be completed and your age verified before a ride-along will be scheduled. Please visit Fire Administration at 175 N. 145th Avenue in Goodyear during normal business hours (Monday – Friday, 7:00 a.m. – 4:00 p.m.) to complete the required paperwork. Proper ID will be required.

20. How do I schedule a fire station tour?

The Goodyear Fire Department offers safety tours of our fire stations. Tours are by appointment only and children must be at least 4 years old to participate.

To schedule a tour, please contact the Community Education Coordinator at 623-882-7308, or send email.

Station Locations:
Station 181 – Yuma Road at Litchfield
Station 182 – Estrella Parkway at Spring Drive
Station 183 – Litchfield Road at Avalon
Station 184 - Yuma at Sarival
Station 185 - Pebble Creek Pkwy at Clubhouse Dr.

21. How do I obtain a Goodyear Fire Department Patch?

The Goodyear Fire Department no longer trades (or sells) patches. This is due to the potential for department patches to be used in terrorist or criminal activities. Thank you for your interest.

22. Where can I get immunization shots for my child?

The Goodyear Fire Department does not administer baby shots. Find the nearest Free Immunization Clinic near you.

23. How do I get my oxygen/air tanks filled?

The Goodyear Fire Department does not offer this service. Please consult the Yellow Pages for assistance.

24. How do I dispose of needles/syringes?

Place items in a heavy plastic puncture proof container (Chlorox bottle, Tide liquid container, etc). Tape lid closed, using permanent marker write "SHARPS" on outside of container and place in regular trash bin.

25. How do I obtain biomedical bags?

The Goodyear Fire Department does not distribute biomedical bags. Please consult the Yellow Pages for "Medical Supply" companies.

26. How do I clean up fire/smoke damage?

Consult the Yellow Pages for a professional contractor specializing in fire/smoke damage.

27. Can you recommend a water damage cleanup company?

The Goodyear Fire Department does not have a listing for these companies. Please consult the Yellow Pages for assistance.

28. Does the fire department fill or empty pools?

The Goodyear Fire Department does not provide either of these services.

29. How do I refill or check my fire extinguisher?

The fire department does not fill or check fire extinguishers. Please consult the Yellow Pages under Fire Extinguishers.

30. Do you give fire extinguisher training?

Goodyear's CERT class is offered several times a year. This class includes proper hands-on training using fire extinguishers to put out real fires. Click here for more CERT information

31. I have a child who plays with fire. What can I do?

Please contact the Goodyear Fire Community Education Coordinator, at 623-882-7308.

32. Do you collect toys for children?

Yes, we collect toys for children all year long. You can drop them off at any of our fire stations. Thank you for your donation. Fire Station Locations

33. Who do I contact if the Fire Lane is blocked?

Please call Goodyear Police non-emergency at 623-932-1220 , as they have the authority to issue parking tickets.

34. How do I dispose of Hazardous Materials?

Please contact Public Works at 623-932-3010 for information on the specific days for collection as well as locations.

35. Can you help get my cat out of the tree?

No, the Fire Department does not respond to this type of a call. Cats will come down when they are ready OR you can put food at the base of the tree and they will come down when hungry.

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Fire Sprinklers

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1. How expensive is a home fire sprinkler system to install?

Cost per square foot to install a residential fire system is estimated at less than $2.00 for new construction.

2. Can't sprinklers activate without a reason, causing water damage?

Very rarely, but possible; only one in 16,000,000 activate due to manufacturing defects.

3. Won't sprinkler piping leak?

Sprinkler systems are tested at 200 pounds per square inch of pressure for 2 hours. In comparison, a home’s normal plumbing is tested at 1/2 to 1/3 this pressure.

4. What about my Home Owners insurance rates?

Home Owners Insurance rates could typically be reduced by up to 20% or more when sprinklers are installed; however, check with your insurance provider.

5. Will all the sprinklers in my home activate if one is triggered by a fire?

Only those sprinklers subjected to the heat of fire will activate. 98% of all home fires are controlled by one sprinkler head.

6. Don’t fire sprinklers cause a lot of water damage when they operate?

No, tests have shown that properties equipped with sprinklers have less water damage.

7. Won't fire sprinklers detract from the beauty of my home?

Most residential sprinkler heads are fully concealed. Other heads protrude only 3/4 of an inch from the ceiling.

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General

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1. When are Council Meetings Held?

Council meetings are held the second and fourth Monday of each month at 6:00 PM in the Goodyear Justice Center located at 185 N. 145th Avenue (southeast corner of 145th Avenue and Van Buren Street), unless otherwise specified.

2. What are the hours of City Hall?

City Hall is open from 7:30 AM to 5:00 PM, Monday through Friday.

3. Where do I turn on my City utilities (Water/Sewer/Trash pickup)?

To transfer utilities (water, sewer and sanitation) into your name, a utility service application is required. Applications may be picked up at 190 N. Litchfield Rd. (located on the southwest corner of Litchfield Road and Van Buren) or mailed out at your request by calling 623-932-3015. Please note that it will take up to two business days after completion of your utility application to get service transferred and turned on. More...

4. What are the Utility Service Providers in the Goodyear area?

The Service Providers are:

Blue Stake Service (Utility Lines)
Phone: 602-412-7433

Cable TV - Cox Communications
Phone: 623-277-1000

Cable TV - Qwest Communications
Phone: 602-266-1700

Electricity - Arizona Public Service (APS)
24-hr. line
Phone: 602-371-7171

Gas - Southwest Gas
Phone: 602-861-1999

Internet Service Provider - Cox Communications
Phone: 623-277-1000

Internet Service Provider - Qwest Communications
Phone: 1-800-475-7526

Telephone - Cox Communications
Phone: 623-277-1000

Telephone - Qwest Communications
Phone: 1-800-475-7526

Water Company Providers - Liberty Water
(formerly Litchfield Park Service Co. LPSCo
(Palm Valley, PebbleCreek)
Phone: 623-935-9367

Water Company Providers - AZ Water Co. (White Tanks, Canada Village)
Phone: 623-853-9302

Water Company Providers - City of Goodyear (Areas south of I-10)
Phone: 623-932-3015

5. What are the Schools/Districts (K-12) in the Southwest Valley?

For information about schools and school districts in the Southwest Valley, please click on the Schools/Districts (K-12) link.

6. What is the non-emergency Police Department phone number?

The non-emergency Police Department phone number is 623-932-1220.

7. What is the non-emergency Fire Department phone number?

The non-emergency Fire Department phone number is 623-932-2300.

8. Where and how do I get my pet spayed or neutered?

Please visit Maricopa County's website for more information More...

9. Where do I report a street light that is out?

The street lights in Goodyear are owned and maintained by APS. You can contact them by phone at 602-371-7171(hit 0 for an operator) or via their website. It is helpful to have the number on the light post when reporting an outage.

10. How do I make an ADA Complaint against the City of Goodyear?

You may do so by submitting the ADA Complaint Form

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Graffiti

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1. What do I do if I see graffiti in progress

Contact the Goodyear Police Department at 623-932-1220. All cases of graffiti the police department should be called. This report may be taken over the phone or an officer may be sent to the location. It is important for law enforcement to document and track this activity through police reports.

2. How do I report a known graffiti vandal

If you believe you know the identity or have information leading to the arrest of a graffiti vandal, call the Graffiti Hotline at 602-262-7327. You do not have to give your name or other identification and you could receive a reward of up to $250.

3. How do I report graffiti that needs removal

Contact the City of Goodyear Sanitation Department at 623-932-3010. It is a goal of the division to remove graffiti within 72 hours. The removal is achieved by painting over it, or pressure washing or sandblasting it away.

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Online Utility Billing System

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1. How do I contact Customer Service with questions or problems with my C2G account?

To contact the City of Goodyear Utility Services Department Customer Service, call 623-882-7887, Monday through Friday between the hours of 8:00am and 5:00pm MST. (Arizona does not observe Daylight Savings Time, so during the summer months we are on PST.) Outside the Goodyear Area call toll free 800-872-1749.

2. Is paying my bill online safe?

The City of Goodyear is committed to providing a secure Internet environment for your transactions, and security is a primary concern. We have taken precautions to ensure your information is transmitted safely and securely. The level of security is achieved in part by:

• Protecting the privacy and the confidentiality of the communications between your browser and our servers.

• Verifying that only authorized persons are allowed to access the online system.

• Maintaining isolation of our computers from the Internet.

• Credit card information stored in the C2G electronic “billfold” is highly encrypted.

• Offering 128-bit encryption that protects your information as it is sent across the Internet.

We strongly urge you to use a browser that supports a level of 128-bit encryption for your security.

3. What are the advantages of using the C2G program?

Using C2G saves you time, money and postage by not having to write and mail a check. It’s a convenient, hassle-free payment option. All you have to do is complete the enrollment process online. You can also:

• View a summary of your bill and pay the amount due directly from your credit or debit card at your convenience.

• Change your email contact and/or credit/debit card payment information at any time.

• View account information such as your account status, balance due, date of your last bill, and date and amount of your last payment.

• View consumption histories.

• Change your PIN.

• Change the email address listed for your account.

• Change your email notification preferences.

4. Who can enroll in the C2G online program?

Any customer with an active Utility Services Account may enroll in the program.

5. What if my account is delinquent?

If you are paying a delinquent bill or you have been shut-off for non-payment, you must contact a customer service representative by phone to schedule resumption of your water service at 623-882-7887 during our normal business hours, Monday through Friday from 8:00am to 5:00pm MST. (Arizona does not observe Daylight Savings Time. During the summer months we observe PST.) Outside the Goodyear area call toll free 800-872-1749.

6. Can I change the billing address listed on my account online?

Yes, you may make this change within the Online Utility Billing System by clicking on the Edit Account button.

7. How do I sign up for the C2G program?

For first time users, enter your Utility Account Number in the Account ID field exactly as it appears on your monthly statement, including the hyphen. Enter the temporary PIN number (located in the lower left corner of your billing statement) and click Sign-On.

8. Will I continue to receive a paper copy of my bill?

Yes, you will continue to receive your bill in the mail. We do not offer the option to decline receiving a paper bill at this time. With the new online system, you can view your bill online. Additionally, you can view your last bill by clicking on Billing History.

9. What are the requirements to enroll in the C2G program?

• You must have a PC with an internet connection and an email account, because you will receive a verification email from the City of Goodyear Utility Services Department that contains the password for your account, which can be retained for your records. (Although we do not recommend any specific browser, for security reasons we have tested C2G on the Microsoft Internet Explorer and Netscape Navigator browsers.)

• Have a copy of your bill handy, as you will need your account information during the initial enrollment process.

• Your account must be in “active” status to enroll.

10. How do I verify the resolution settings on my monitor?

This will depend on your specific brand of monitor, but generally, go to your PC desktop and click on the right hand button on your mouse:

• A box will pop up – select “Properties”. (The “Display Properties” box will appear.)

• Look for and click on the “Settings” tab.

• Look for the area that allows you to change the “pixel” settings. (Your settings should be at least 1024 by 768 pixels for best viewing of the C2G site.)

11. How do I verify the “cookies” settings on my PC?

Cookies are small files deposited on your computer that allow the City of Goodyear Utility Services Department to recognize you while you are on the C2G site. Most browsers provide an option to notify you as cookies are being written or to automatically accept cookies from a list of trusted domains you establish.

To verify your settings, the process will vary depending on which browser you use, e.g:

• In Microsoft Internet Explorer, it must allow a first party “cookie” from the C2G site.

• In Netscape Navigator, it must allow a “cookie” from the originating C2G site.

Please consult your individual browser’s instructions to find out more about this setting.

12. What should I do if I get “stuck” during the enrollment process and cannot continue?

If this happens, please contact a Customer Service Representative at 623-882-7887 during our normal business hours, Monday through Friday from 8:00am to 5:00pm MST. (Arizona does not observe Daylight Savings Time. During the summer months we observe PST.) Outside the Goodyear area call toll free 800-872-1749.

13. What if I forget my PIN?

Go to the main C2G screen and click on the link labeled “Forgot PIN?” Click on that link and you will be asked to enter your account number. Then click on the “Remind Me” button, and you will see the message, “Your PIN has been sent to the email address listed for your account.” You will receive an email containing your password. When entering your PIN, please remember it is case sensitive, i.e. if you chose a PIN of “Password”, then entering “password” would not be accepted. Or, you may call a customer service representative at 623-882-7887.

14. Can I view my bill online if I already pay with Automated Bill Payment?

Yes. Regardless of the payment method you choose, by enrolling in C2G you will continue to receive a paper bill in the mail and still retain the ability to view your bill summary online.

15. Is there a charge for using the C2G online program?

No, this service is currently free of charge. However, if you pay your bill with a bank debit card and your bank returns the transaction, your payment will be reversed by the City of Goodyear. We will charge your account the standard $35.00 fee for each returned transaction.

16. Can I use C2G to view and pay other bills I receive?

No, C2G only allows you to view and pay your City of Goodyear utilities bill.

17. What are the payment options when using the C2G online program?

You can pay by credit or debit card, if the card has the American Express, Discover, MasterCard or Visa logo. We do not accept other cards at this time.

18. Can I pay my bill with a credit or debit card at the APS counter in the City Hall lobby?

Yes, that option is available at any time, or we take credit/debit card (American Express, Discover, MasterCard or Visa) payments over the phone.

19. How long will it take to deduct the money from my chosen payment option?

This depends on when the information is added to the billing system, but generally it will be within 3 to 5 business days. We transmit our batch requests once a day, and the clearing house processes all received transactions at midnight. When your payment is entered into the C2G system, it will show as “pending” until the money is received. The money is then posted to your account the same day it is received by the City of Goodyear.

20. Will there be a charge if my debit card transaction is returned?

Yes, we will reverse the transaction, and as with other returned items, e.g. bank drafts or checks, we will charge your account the standard fee, currently at $35.00.

21. Can I pay only a portion of my bill?

Click2Gov will accept partial payments. However, if you are paying in response to a shut-off notice, you must pay the full amount due in order to avoid an interruption in service.

If you are paying a delinquent bill or you have been shut-off, you must contact a customer service representative by phone to schedule resumption of your water service at 623-882-7887 during our normal business hours, Monday through Friday from 8:00am to 5:00pm MST. (Arizona does not observe Daylight Savings Time. During the summer months we observe PST.) Outside the Goodyear area call toll free 800-782-1749.

22. How can I “save” my card information online so I don’t have to enter it again every time I make a payment?

• When you make a payment, on the “Make Payment” screen, select the On Demand button.

• Next to “billfold”, select your card type and click “Add”.

• Follow the instructions on the following screens to complete the payment process and save your card information for future use.

23. What if my credit or debit card information changes?

If you have saved your previous card information in your “electronic billfold”, you can update that information by doing as follows:

• Sign in to your account.

• Click on the “Make Payments” link on the left side of your screen.

• In the “Billfold” section, click the Edit button next to the card you want to change.

• The screen that displays allows the customer to change their expiration date or other credit card information.

• Click the “Continue” button.

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Police Department

Show All Answers

1. How can I get a job with the Police Department?

Applications will be accepted only during posted recruitment periods. Applicants will need to submit an application through the City of Goodyear's website, our application is an on-line web based application. Please continue to check the city's website for updates regarding testing. For more information regarding the AZPOST Certification, visit the AZPOST website. For more information: Learn more about Police Job Opportunities.

2. How do I get involved with community programs?

The Goodyear Police Department offers a wide variety of programs designed to educate and inform citizens and youth on topics such as crime prevention, drug intervention, and gang resistance. To speak to an officer about the details of these programs, please ask for a member of our Neighborhood Response Unit at 623-932-1220, or send email.

3. What is the crime rate in Goodyear?

We are proud that Goodyear has some of the lowest crime rates in the West Valley. For complete statistics and specific information, please contact Police Support Services at 623-932-1220, or send an email.

4. How can I find out about code compliance?

Please contact the Code Compliance Division under the direction of the Community Services Department. Code Compliance Officers are available Monday through Friday from 7:30 a.m. to 5:00 p.m. at 623-882-7815, or send email.

5. I received a ticket for speeding, but when I looked at my speedometer the speed was slower than the officer said I was going.

Officers typically see your vehicle before you see them. A normal response when someone sees a police vehicle is to remove their foot from the gas pedal, and many times they place it on the brake. People often look at the speedometer after slowing, and that is the speed they remember. The Goodyear Police Department uses the latest technology available including RADAR and LIDAR to verify a vehicle's speed.

6. I was stopped for speeding, but the officer did not let me see the RADAR…Why?

Some of the RADAR units in use will not allow the officer to "lock in" the recorded speed. If this is done on these units the officer can no longer maintain the "tracking history" of the speed he/she is monitoring.

If the speed is "locked in" there may be a safety consideration of the officer such as not allowing a person to exit their vehicle and walking to the patrol car.

Some people have asked for a printout of their speed. Our RADAR units do not print anything out that the officer can provide to you.

7. I saw a trailer that displayed speed recently, is that photo RADAR?

The Goodyear Police Department does not use photo radar. When the police department receives complaints of vehicles speeding in a certain area we may place the Speed Monitoring Awareness Radar Trailer (SMART) there to educate motorists of their actual speed. We collect data to show the times when enforcement may be necessary.

8. I got a ticket recently, what do I have to do now?

If you receive a traffic ticket, and the 'civil' box is checked, you can use the envelope the officer gave you to plead responsible or not responsible. You may also appear in the court indicated at the specified date and time. Another option is attending traffic school; information about traffic school is included on the envelope.

If the "criminal" box is checked you must appear in court as indicated.

If you have any questions about your court date or citation, you may call the court at 623-932-3013.

9. I saw a vehicle with no markings indicating that it was a police vehicle. Do I have to stop if this vehicle attempts to pull me over?

Yes. There are legitimate police vehicles that do not have any external markings. Unfortunately, there are also people who impersonate police officers.

The policy of the Goodyear Police Department is that if an officer in an unmarked vehicle is going to make a traffic stop, he/she shall be in uniform.

If you are in doubt about the vehicle with flashing red and blue emergency lights that is attempting to stop you, there are several things you can do:

If in an isolated area, continue to a public place that is well lighted. While doing this, obey all traffic laws and do not speed up to get there.

If you have a cellular phone, and can use it safely, call the police and let them know that an unmarked vehicle is attempting to stop you.

10. I had an accident in a parking lot, but the officer said he could not give the other driver who hit my car a ticket…why?

If a vehicle collision occurs on private property, then a state accident does not apply. Officers cannot issue civil traffic tickets for instances that occur on private property.

11. Does this mean that I cannot be arrested for a DUI or reckless driving on private property?

No. These are both criminal offenses that subject the offender to arrest.

12. My child is 4 years old, but weighs 43 pounds, does this mean he/she does not need a child restraint?

No. The old law, which confused many people, was revised. Any child under the age of 5 years must be in a child restraint. Please remember to have your children buckled up and AWAY from the airbags in your vehicle.

13. My child is under the age of 16. Does he/she need to wear a seatbelt if sitting in the rear of the vehicle?

Yes. A new law took effect August 22, 2002 that requires passengers 16 years of age and under in motor vehicles to have a lap and shoulder belt properly adjusted and fastened while the vehicle is in motion. If only a lap belt is installed where the passenger is sitting, then it must be fastened and properly adjusted.

14. Did I install my child's safety seat properly?

Certain police and fire personnel have received special training to become Certified Car Safety Seat Technicians. These technicians will be happy to inspect and install your child safety seat at no cost to you. New car seats are sometimes available through a grant from the Governor’s Office of Highway Safety.

To schedule an appointment, please call the Fire Department's Community Services at 623-536-7531. Appointments are available Saturdays only.

15. Who should I contact to report stray animals?

You can contact Maricopa County Animal Care and Control at 602-506-7387 if you find a stray animal that needs to be picked up. If the animal is aggressive or dangerous, call the Police Department at 623-932-1220.

16. Does Goodyear offer vacation watch for my home?

If you are going to be away from your home, you may contact the Police Department for a Vacation Watch. We will make note of who may have access to your home and the dates you will be away.

17. Does Goodyear offer fingerprint services?

Fingerprint services are offered on Mondays (excluding holidays) from 9:00 a.m. to 3:00 p.m. The charge for fingerprint services is $17.00.

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Voting

Show All Answers

1. Where do I go to vote in Goodyear?

Contact the City Clerk at Send email, 623-882-7830, or the office of Maricopa County Elections at 602-506-1511.

2. How do I register to vote in Goodyear?

You may pick up a voter registration form at City Hall, 190 N. Litchfield Road, or visit the Maricopa County Elections website.

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Water Curtailment Plan

Show All Answers

1. What might cause a curtailment?

Any natural or human-caused events that bring our demand for water very close to our supply may trigger the need to curtail (reduce) our water use until supplies are increased or conditions that make it hard to deliver water are corrected. For example, monsoon storms and power outages, earthquakes or other events that break mains, failure of several pumps, contamination of water supplies, or a sudden increase in demand while repairs are underway might bring demand close to available supplies.

2. How can I see how our demand for water and supply are changing?

Look at the Water Use Report on the Water Conservation page of our website. The available supply and the demand as a percent of the supply are posted on Tuesdays. The color of that text and chart will let you know how well we are dong. Blue indicates we are not in Curtailment. Water Use Report

3. What else can I do to reduce water use?

Look at the Outdoor Water Use and Seasonal Tips for things you can do now and in the future to reduce water use. Use other pages in Water Conservation to find more resources for saving water. Find more information at Water-Use it Wisely

4. Is any water use exempt from these restrictions?

Yes, these vital uses and non-potable water sources are exempt.
Exemptions:

• Users of reclaimed, remediated or other non-potable sources of water are required to post that these are the sources of water
  
• Uses to maintain health, welfare and safety of water customers of the City of Goodyear
  
• Hospitals, medical offices, and clinics
  
• Immediate fire, hazardous waste or sanitation hazards
  
• Construction of projects essential to maintain health, safety and welfare of the public
  
• Goodyear Sports Complex may be exempted until Stage 3
  
• Goodyear Ballpark may be exempted until Stage 4

Users of reclaimed, remediated or other non-potable sources of water are required to post that these are the sources of water.

5. What happens if a curtailment situation continues or gets worse?

If reductions at any Stage fail to reach the goal in a specified number of days, we will escalate to the next Stage, with additional mandatory restrictions. The City's water staff will continue their efforts to restore supplies and deliveries as quickly as possible. View Curtailment Status

6. How does the City enforce restrictions?

City staff will issue an educational notice when they see violations of restrictions while out on City streets and when responding to reports of violations. If the conditions are not corrected in a timely fashion (proportional to violation and severity of shortage), staff may issue a warning notice and/or a citation or misdemeanor charges. Water Waste and Water Theft ordinances continue to be enforced as well.

Call 623-932-3010 to report a violation if it is not corrected when you bring it to the attention of the resident or business. Water Waste Ordinance

7. How will we know the curtailment is over?

When conditions improve enough, the City Manager will declare that the curtailment is at an end. The City will publish this information as well as post it on our website.

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Water Services

Show All Answers

1. Where do I turn on my utilities?

To transfer utilities into your name, a utility service application is required. Applications may be submitted online, picked up at 190 N. Litchfield Rd. (located on the southwest corner of Litchfield Rd. and Van Buren St.), or mailed out at your request by calling 623-932-3015. Please note that it will take up to three business days after submission of your utility application to get service transferred and turned on.

2. When does my water meter get read and how?

Water Services reads meters on a monthly basis. The City is divided into four separate cycles (two, three, four, and five), and a different cycle is read each Monday. The city uses a “radio-read” system for reading the meters. The data is uploaded into a data box, which is then placed in a City vehicle and driven to the designated cycle to be read. Reads are collected via radio frequency by the data box. Once collected, the data is then uploaded from the data box into the city's finance system, which in turn generates your bill.

3. Why is the water hot?

This is a very common occurrence in the summer months in the Desert Southwest. Water pipes acclimate (or adjust) to the temperature around them. As temperatures get higher in the summer, the water pipes absorb heat from the ground around them, and the temperature of the water in the pipes also increases. Heat also transfers to pipes located in walls and ceilings of homes and commercial structures. This exposure to additional constant high temperature further increases water temperatures at the tap. The water will never be "cold" in the summertime because of the consistently high temperatures in the summer months.

For cooler drinking water, fill a container and place it in the refrigerator for a short period of time. Utilizing a refrigerator with a water spout in the door is another way to serve cooler water year round.

4. Where does my water come from?

The City of Goodyear's drinking water source is supplied 100% by groundwater. The city has production wells, storage facilities, and pressure booster stations located strategically throughout the city. The underground aquifer from which the city receives its water is called the West Salt Valley Sub-Basin. The aquifer's depth ranges from 100 to 1,000 feet from the surface. The City has a storage capacity of 15.9 million gallons of water. Learn more about our watershed: U.S. EPA's Surf Your Watershed.

5. Sometimes the water from my faucet is very cloudy. Is this harmful?

Cloudy or milky water is a very common complaint and a difficult one to explain. It is even harder to resolve. There is no real health concern with drinking cloudy or milky water. The cloudiness is usually caused by air bubbles. To make it a little clearer: just like a bottle of soda pop – upon opening the bottle, bubbles start forming. This is because the pressure in the bottle is higher than the atmospheric pressure. The same thing occurs when we pump water from an excess of 40 feet underground. Because the pressure is much higher underground than it is on the surface, groundwater air bubbles are formed when the atmospheric pressure is met. Since our water system is pressurized, this phenomenon usually occurs at the tap, resulting in cloudy water and/or ice cubes.

6. Why does my drinking water sometimes taste like chlorine?

Chlorine is added to potable water supplies to ensure that the water delivered to our customers is safe from bacterial contamination. Although bacterial contamination in deep wells is nearly nonexistent, water regulations, effective as of 1991, requires that all domestic water systems be disinfected. Chlorine is the most popular disinfectant used in the United States. One technique customers close to a chlorination point may use to get rid of the taste is to let the water stand 20 minutes before drinking. This will allow excess chlorine to vaporize away, nearly eliminating the chlorine taste of the water. Another technique to help the chlorine taste disappear is to chill tap water in a pitcher or bottle in the refrigerator.

Chlorine taste complaints may be reported to the Public Works Department at 623-932-3010, where they will be routed to the appropriate area to be investigated.

7. Why is my water sometimes a different color?

If your water is blue, this is very common in newer homes with copper plumbing. It is a by-product of the new copper. It will diminish with time as the new piping is used.

If your water appears reddish brown or orange in color, this may mean it contains excess iron. When iron is dissolved in groundwater, it is colorless. However, when it combines with air, the iron turns reddish brown. Another cause could be rusty water from the water lines or from your hot water heater. Check to see if any neighbors are experiencing this problem. If not, it is probably in your pipes or water heater. Letting the water run for a while will often clear the water.

8. What is hard water?

When water is referred to as "hard," this means that it contains more minerals than "soft" water, especially the minerals calcium and magnesium. These minerals are present in the rock surrounding the aquifer and become naturally absorbed by the water. Magnesium and calcium are positively charged ions. In their presence, other positively charged ions, such as soap and detergent, do not dissolve as easily.

The Environmental Protection Agency (EPA) establishes standards for drinking water which fall into two categories: Primary Standards and Secondary Standards. Primary Standards are based on health considerations, and Secondary Standards are based on aesthetics such as taste, odor, color, and corrosivity. There is no Primary or Secondary standard for water hardness. Water softeners are used to help eliminate or reduce hardness, but are limited in what they can do.

9. What is water softening?

Hard water contains a significant amount of calcium and magnesium and is known to leave a residue and reduce the ability of soap and detergent to dissolve in water. Water softening is a technique that serves as a way to remove the calcium and magnesium ions that are making the water hard. Iron ions may also be removed during softening. The best way to soften water is to connect the water softener unit directly to the water supply.

10. Is it a good idea to periodically check my water softener?

Yes, every home uses different amounts of water. It is a good idea to perform maintenance on your water softener after 15,000-to-20,000 gallons of water has run through your system. That might be about every six months or so for the average household. For specific recommendations on how often this should be done, you should refer to your owner's manual.

Water softener maintenance is essential for keeping your system working efficiently. It does not take much time and only needs to be done a few times a year. You will be thankful you made the effort when your system lasts longer than it was "supposed" to.

11. Does the amount of hardness in the water system vary throughout the City?

Yes, hardness does vary throughout the City. It is important to know the hardness for your area to set the water softener correctly. The softener will remove unwanted minerals from the water supply, but if it is not set correctly or not working properly, excessive salt or backwash discharge can damage or reduce the life of the softener.

If you live south of Interstate 10 and would like information about water hardness in your area, please contact Water Services at 623-932-3010. If your water service is provided by Liberty Water (formerly the Litchfield Park Service Company) you can contact them at 623-935-9367 or visit their website.

12. When should I flush my hot water heater?

Although the City does not deal directly with hot water heaters, they are a major cause of water quality complaints. Heating water will naturally make water more aggressive or corrosive. Maintaining a water heater once a year will eliminate many water quality problems.

13. How do I flush my hot water heater?

To flush a hot water heater, first turn off the heating (or pilot) system by turning off the gas or electricity to the unit and letting the unit stand for 20 minutes to cool down the elements.

After the heating element is cooled:

-Attach a garden hose to the spigot located near the bottom of the tank
-Open the spigot and drain the tank to an open drain area
-Close the drain valve after drainage is complete
-Allow the water heater to fill completely before starting the heating system
-Please follow your manufacturers’ instructions, if different from those above.