GOODYEAR BALLPARK

Spring Training and Player Development

Home of the Cleveland Indians and Cincinnati Reds

A to Z Guide

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

AISLE POLICY: As a courtesy to others, guests are requested to refrain from walking or standing in aisles during play. Guests are asked to voluntarily observe this policy.

ALCOHOL SALES: Goodyear Ballpark offers a variety of alcoholic beverages for sale. Guests must be 21 or older to purchase any alcoholic products. Alcohol sales will end at the end of the 7th inning. All alcohol must remain inside the Ballpark.

ANIMALS: Guests are not permitted to bring animals into Goodyear Ballpark unless they are certified service animals for persons with disabilities. Animals are permitted on the practice fields, but must be on a leash.

ATM MACHINES: ATMs are located in the ballpark at Home Plate Plaza near guest services and in the Outfield Plaza area.

AUTOGRAPHS: On game days, autographs are available from players choosing to sign until 12:45pm. At that time, ushers will inform guests to return to their assigned seats. Players may also choose to sign autographs during team practices, which are held daily during Spring Training season at the Indians and Reds Development Complexes. Promotional autograph days will be listed on the website.

AUTOMOBILE ASSISTANCE: Guests having minor automotive problems (jumpstart, flat tire, etc.) while at Goodyear Ballpark should proceed to Guest Services for assistance.

BABY STROLLERS: Baby strollers are to be folded and positioned under the railings behind accessible seating sections. Strollers must not impede or interfere with any guest walking in the seating bowl.

BAGS AND PURSES: Guests are welcome to bring small bags and purses into the Ballpark, as long as their dimensions do not exceed the 16" x 16" x 8" Major League Baseball size requirement. All bags are subject to search upon entry to the Ballpark.

BANNERS AND SIGNS: Banners and signs are welcome as long as they are not commercial, political, derogatory or obscene in nature and do not interfere with the game and/or block the view of any other guest.

BOTTLED WATER: One factory-sealed plastic water bottle (non-carbonated and colorless water only) not exceeding one liter in size per guest may be brought into the Ballpark.

CAMERAS & VIDEO EQUIPMENT: Non-commercial cameras and video recording devices may be brought into the Ballpark. Guests should not obstruct the views of others while using this equipment and should refrain from using any camera support equipment such as tripods.

CLUB SEATING: Sections 106A, 106B and 107A are located under a canopy and are entirely shaded. Club seats are wider, padded and offer in-seat wait staff service.

CODE OF CONDUCT: No one is allowed on the ballpark field at any time without proper credentials. If anyone enters onto the field without proper credentials, he/she will be immediately ejected from the ballpark without a refund. The same ejection rule applies for the practice fields. Anyone using obscene or abusive language or causing any type of discomfort to the guests around them will be asked by Goodyear Ballpark personnel to cease this conduct. If the offensive conduct persists, those involved will be subject to ejection from the ballpark without a refund.

COMMENT CARDS: Comment cards are available from ushers and at Guest Services located in the Home Plate Plaza.

CONCEALED WEAPONS: In accordance with A.R.S. § 13-3102 and A.R.S. § 4-229, firearms and deadly weapons are prohibited from entering the Ballpark.

CONCESSIONS: Ovations Food Services is the contracted concessionaire at Goodyear Ballpark. There are four signature fixed concessions stands throughout the Ballpark as well as 24 portable sales units with a variety of food and beverage offerings. Portable stands include items such as nachos, Italian ice, margaritas, specialty sandwiches, ice cream, cotton candy and kettle corn.

FIXED CONCESSION STANDS:

·          Hot Dog Nation - located behind Home Plate: Features Cincinnati, Cleveland, New York, Arizona and Chicago dogs, nachos, churros and pretzels.

·          Pizzaiolo - located inside the First Base Entrance: Features pizza, meatball subs, hamburgers, hot dogs, grilled chicken breast sandwiches, wings, nachos, churros and pretzels.

·          Tamales - located inside the Third Base Entrance: Features burritos, tacos, tamales, chicken tenders, hot dogs, nachos, churros and pretzels.

·          The Show - located in the Outfield: Features hamburgers, fried bologna, chili cheese fries, hot dogs, nachos, churros and pretzels.

COOLERS: Soft-sided coolers not exceeding 16" x 16" x 8" may be brought into the Ballpark and are subject to search. Hard-sided coolers are prohibited.

CORPORATE SPONSORSHIPS: For sponsorship and advertising opportunities at Goodyear Ballpark, please call 623-882-3120.

CREDIT CARDS: All major credit cards are accepted at the Ticket Office, Team Shops and concession stands.

DESIGNATED DRIVER PROGRAM: Please stop by Guest Services for information.

DIAPER CHANGING STATIONS: Diaper changing stations are available in all public and family restrooms in Goodyear Ballpark.

DIRECTIONS:

·          From I-10 westbound: Take exit 127 (Bullard Avenue) and proceed South for approximately 2.5 miles. The Ballpark will be located on your right.

·          From I-10 eastbound: Take exit 126 (Estrella Parkway) and proceed South for approximately 2.5 miles. The Ballpark will be located on your left.

DISABLED ACCESS/ACCESSIBLE PARKING: Goodyear Ballpark was built to comply with the rules and regulations of the American Disabilities Act. Seating, restrooms, concessions stands and drinking fountains have all been designed to provide comfortable access to all. Any disabled guests needing a wheelchair may request assistance at the Guest Services booth In the Home Plate Plaza. Accessible parking is available in the lot across from the Third Base Entrance. From Estrella Parkway, turn left on Goodyear Boulevard and right onto Ballpark Way.

DRINKING FOUNTAINS: Drinking fountains may be found near each of the restrooms.

ELEVATORS: Goodyear Ballpark is equipped with two elevators. The elevator in the Home Plate Tower provides access to Suite and Terrace level ticket holders, team/ballpark staff and media personnel only. The other elevator is located at the Right Field Pavilion, providing access to the Premium Field Box seating area on the first base side.

ENTRANCES:

·          Home Plate Plaza Entrance: Located at the intersection of Ballpark and Festival Ways, just east of Estrella Parkway.

·          First Base Plaza Entrance: Located on Festival Way, between Estrella Parkway and Wood Boulevard.

·          Third Base Plaza Entrance: Located on Ballpark Way, between Goodyear Boulevard and Festival Way.

·          Outfield Plaza Entrance: Located on Goodyear Boulevard, just east of Estrella Parkway.

FIRST AID: The first aid station is located inside the Home Plate Entrance across from the Team Shop.

FOUL BALLS: Guests are welcome to keep any foul ball hit into the stands. At no time should a foul ball be thrown back on the playing field. Violators will be subject to ejection.

GATES OPEN: Ballpark gates open 1 1/2 hours prior to game time. Practice field gates open at 9:15 a.m. daily.

GROUP TICKETS: Discounts are available for groups purchasing 20 or more tickets, subject to availability. Group tickets are available in the Suites, Terrace, Right Field Pavilion, Outfield Box, Outfield Reserved and Berm seating areas. Please contact the Ticket Office for more information at 623-882-3130.

GUEST SERVICES: Guests with questions, comments and concerns may seek assistance at the Guest Services booth, located on the concourse behind home plate. Guest Services is open from the time gates open until the crowd departs.

INJURY DISCLAIMER: The holder of a ticket voluntarily assumes all risk and danger of personal injury and all hazards arising from or related in any way to the event for which the ticket is issued, whether occurring prior to, during, or after the event.

KIDS ZONE: Located on the First Base concourse, the kids zone includes interactive inflatable activities and a kid-sized wiffle ball field.

LOST AND FOUND: Lost and found inquiries can be directed to Guest Services, or by calling 623-882-3120.

LOST CHILDREN OR COMPANIONS: In the event of a lost child or companion, please proceed to Guest Services for assistance.

NATIONAL ANTHEM PERFORMERS: Those interested in performing the National Anthem should stop by the Ballpark Operations Office or call 623-882-3120.

NON-GAME DAY EVENTS: Goodyear Ballpark is available for community, private and corporate events such as teambuildings, workshops, concerts, arts and crafts festivals, tournaments and more. For more information and rental pricing, please call 623-882-3120.

NURSING MOTHERS: Mothers who need nursing accommodations may use the family restrooms located on either the first or third base side of the concourse.

OFFICIAL GAME: A game is considered official after 4 1/2 innings have been completed.

PAGING: Requests for paging are only honored in the event of an extreme emergency.

PARKING: Ballpark parking is $5 for cars and $10 per RV. There is no overnight RV parking on site. There are no refunds once a vehicle has been parked. The City of Goodyear is not responsible for damaged or stolen vehicles.

PAY PHONES: There are no pay phones in the ballpark. Guests needing to use a telephone may proceed to Guest Services.

PRESS BOX: The press box is located on Level 2. This area is restricted to members of the media, team and working staff, and those who have proper ballpark credentials.

PROGRAMS: Official souvenir programs are available at all Goodyear Ballpark games, and may be purchased throughout the concourse and in the team shops.

RAINOUT POLICY:

Goodyear Ballpark Exchange/Refund Policy:

Ticket Office Manager must approve all requests for refunds or exchanges. In the event a regulation game (4 ½ innings) is not played due to rainouts or other situations dictated by Major League Baseball, tickets may be either exchanged or refunded through their original method of purchase.

Season Ticket and Mini-Game Plan Holders:

Ticket can be exchanged in person at the Goodyear Ballpark Ticket Office for another game based on availability. For a refund, the dollar value of the tickets will be issued based on the original method of payment 4-6 weeks after the conclusion of the Spring Training Season.

Goodyear Ballpark Ticket Office or Team Shop Purchased Ticket:

Ticket can be exchanged in person at the Goodyear Ballpark Ticket Office for another game based on availability. Refund requests, along with ticket stubs, should be mailed to:

Goodyear Ballpark

Spring Training Refund

1933 S Ballpark Way

Goodyear, AZ 85338

Group Tickets:

Tickets can be exchanged in person at the Goodyear Ballpark Ticket Office for another game based on availability. For refunds, the group leader (individual who purchased the initial block of tickets) will receive a refund for the dollar value of the tickets based on the original method of payment 4-6 weeks after the conclusion of the Spring Training Season. In turn, the group leader is responsible for refunding the individuals in his or her group directly.

Internet Purchased Ticket ? Ticket Master, Indians.com, Reds.com:

Ticket can be exchanged for another game based on availability by calling Ticket Master Customer Service at 1-800-653-8000. Customers who do not wish to exchange their tickets will automatically receive a credit to the original card used to purchase the tickets at the conclusion of the Spring Training Season.

Ticketmaster Outlet Purchased Ticket:

Ticket can only be exchanged for another game based on availability at the outlet it was purchased. Customers who do not wish to exchange their tickets must return their tickets in person at the outlet purchased.

RE-ENTRY: Guests who need to leave the Ballpark must have their hands stamped in order to re-enter the ballpark. Re-entry access is at the Center Field and First Base gates.

R.V. PARKING: R.V. parking is available for $10 per game in the overflow parking lot on Wood Blvd. across from the Cleveland Indians Development Complex. Overnight parking is prohibited.

SAFE SITTING ZONES: Guests attending any game who would like to reduce the risk of being struck by a flying object from the field may change their seating assignment, based on availability. However, no seat in the ballpark is guaranteed to be completely safe from flying objects.

SCOREBOARD MESSAGES: Fans may relay anniversary or birthday messages on the scoreboard for a $25 fee. Messages will be shown twice at the end of the sixth inning. Scoreboard messages may be purchased at Guest Services and are subject to availability.

SMOKING POLICY: Smoking is prohibited within the Ballpark. Smoking is permitted outside the Center Field Gate and the First Base Plaza. Guests may exit the facility at these locations and receive a hand stamp for re-entry to the Ballpark. Smoking is not permitted throughout the practice field areas.

SUITES: Four suites are available for rental on a per game or per season basis. Each suite holds 15 people, and two to four suites may be combined to accommodate larger groups. Suite rental price includes food. For more information or to rent a suite, please call 623-882-3120.

TAILGATING: Tailgating in Ballpark parking lots is restricted to guests' own parking spaces in front of or behind their vehicles. Glass bottles and gas grills are not permitted.

TEAM SHOPS: The main Team Shop is located at the Home Plate Plaza. Hours of operation during the season are 10:00 AM to 5:00 PM. daily, or until the game ends on night game days Team Shop kiosks are also located inside the First Base, Third Base and Center Field gates. The Team Shop closes following the last game of the season.

TERRACE LEVEL: Located on the third floor behind home plate, this exclusive area accommodates up to 90 people and tickets include game entry, food and fountain beverages, access to a cash bar and private restroom facilities. The Terrace offers some of the best views of the ballpark.

UMBRELLAS: Guests may bring personal small umbrellas not exceeding 36 inches in diameter as long as they do not interfere with other guests' view or enjoyment of the game. Umbrellas larger than 36" are prohibited.

WHEELCHAIRS: Wheelchairs are available for guests upon entry into the ballpark. A Guest Services representative will be available at each entry gate to assist guests requiring wheelchairs.

Goodyear Ballpark Ÿ 1933 S Ballpark Way Ÿ Goodyear, AZ 85338 Ÿ 623.882.3120 Ÿ