Information Technology Services 

The Information Technology (IT) Department is a vital component of the city’s mission to deliver efficient, effective and expected citizen services. From 911 communications and smart phone applications to water bills and planning/zoning processes, the IT Department provides strategic business information and technology solutions so that city departments can meet their goals and enhance the city/citizen experience. In its operations, the IT Department considers the needs and wants of citizens and city departments, the ever-changing technology landscape, and the city’s fundamental responsibility for financial stewardship. IT provides access to technology, innovation, data, process improvements and the means to manage, spatially demonstrate and analyze city assets. IT’s objectives for city departments is to reduce cost of service, increase speed of service delivery and improve service offerings.

Administration

The Administration Division provides strategic planning, IT Governance and operations for the information, innovation, and technology needs of all city departments and oversees all other IT divisions. The division also monitors customer service, adherence to technology standards and best practices, and related fiscal accountability.

Applications

The Application Development and Support Division provides all city departments with business analysis, application design and development, support for commercially available and implemented applications and database administration for all on site applications. Application Development and Support is also responsible for project management which leads the initiation, planning, execution, and implementation of moderate to highly complex technology projects.

Geospatial Information Systems (GIS)

The Geospatial Information Division provides city departments and the public with the capability to access and visualize location-based data. Geospatial Information enables the quick analysis of city assets for making accurate, efficient, cost-effective, data-driven decisions that improve service delivery and improve the quality of life in our community.

Information Security

The Information Security division is responsible for an information security program that identifies and prioritizes risk, protects assets, and maintains the confidentiality, integrity and availability of systems and data.

Infrastructure

The Infrastructure Division provides all city departments and staff with user technology support services, datacenter operations, network design, implementation and network operations, wireless capabilities, phone system and call recording administration, internet and remote site connectivity, physical and virtual server administration, data storage and backup, user technology moves adds and changes, conference room technology implementation and support, email and user account administration, mobile device administration, IT asset management, print services, file shares and helpdesk support services.

Project Management Office (PMO)

The IT Project Management Office provides enterprise-wide support for prioritizing and managing strategic technology projects for all departments. Using best-practice methodologies, the IT PMO partners with city departments to conduct thorough planning to enable successful execution of technology projects. The IT PMO also provides a city-wide project management training and PMP exam preparation program designed to support a path to certification for project managers in all departments.