If a program is cancelled due to lack of enrollment, you will be notified and offered an alternative program, if one is available. If no alternative is available, a household account, check, or credit card refund (excluding on-line convenience fees) will be issued. The Parks & Recreation Department reserves the right to cancel, postpone or combine classes, change facilities or instructors as needed. If the participant wishes to cancel enrollment, the participant must notify the Parks & Recreation Department at least 5 business days before the start of the program to receive a refund, unless otherwise noted. If the participant fails to participate in a program, no refund will be given. Refund deadlines vary per activity. No refunds will be issued less than 5 business days prior to the start of the program or reservation date.
There are 2 refund options:
1. Check Refund: if the customer paid by cash or check and would like a check issued from the City Finance Department, a 20% or $5 administration fee (whichever is greater) will be deducted from the amount that was originally paid. A check will be mailed within two weeks.
2. Credit Card Refund: if the customer paid by credit card and would like to credit his/her credit card, a 20% or $5 administration fee (whichever is greater) will be deducted from the amount that was originally paid minus the online convenience fee. A credit card refund will be issued within three days.
