I would like to pay my permit or review fees online with a credit card. Will I be able to with the new software?
Yes! You can make payments online with the new Accela Citizen Access. For more information, please visit our Fees page or the Accela Citizen Access User Guide.
I’m not very tech savvy, will the city of Goodyear offer training?
Yes! There will be additional video training guides available for Accela Citizen Access here soon.
Currently I pay an application fee and review fees prior to review. Will this change?
Yes! All fees (with the exception of Planning & Zoning) will be required prior to Permit Issuance. If you would like to set up an escrow account to make fee payment easier, complete an Escrow Account Application and email to bldg.permits@goodyearaz.gov and you will be contacted with additional information and instructions by a Development Services Technician.
Does this affect the inspection scheduling process?
Yes! We have updated our inspection scheduling process as well to make it easier for everyone. Please visit our Schedule an Inspection page for more information.
Back to Development Center
Tech Tips
The Development Center has collected tech tips and has placed solutions for you below.
How to clear your cache
Anytime a site page does not load, or you are experiencing issues with your web browser, you can try to solve the problem by clearing your Cache. Clearing Cache is very important to the proper use of Accela Citizen Access and ProjectDox and should be done often. Within any browser, Chrome, Microsoft Edge, or Internet Explorer, simultaneously press the Ctrl+Shift+Delete on your keyboard. A pop-up will appear, keep all boxes check and click “Clear data” or “Clear now” at the bottom of the pop-up. Your cache is now cleared.
Setup trusted sites
A common error “failure downloading Integration DII, please check the Integration BravaParam” is an indication that the website you are trying to access needs to be set up as a trusted site. Follow the below instructions to add Accela Citizen Access and ProjectDox as a trusted site:
- Open your browser Internet Options
- Go to Security > Trusted sites
- Click Sites button
- Enter the website URL in the list and click the Add button.
File Upload
All attachments shall be saved as PDF format. Maximum file size is 1GB.
Back to Development Center
